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Custom Color Set
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66,655 Verified Client Reviews |
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Limited gray coverageI really enjoyed the supplies that the kit produced - the consistency of dye, the multiple pairs of gloves, the stain guard, and the stain removal pad. However it is did not cover my gray at the roots like I had requested. This was extremely problematic for me as a first time customer, long time hair colorist. I was really disappointed as I was excited by the promise of gray coverage provided by the manufacturer as well as the spokesperson Brad Mondo. I did like the actual color that stood on the rest of my heart. It is a softer black which I appreciated. I will not be purchasing again as the dye did not perform as was expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RootsFollowed instructions and roots still visible /lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not at all what I expected.I expected a deep chocolate color with red undertones. What I got was medium ash brown. I'm not at all happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No coverage of grey!Not a quality product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair stayed basically the same colourFollowed all instructions and timing My hair is basically the same colour just with a slight tinge of burgundy if out in bright day light Really disappointing 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very DisappointedColour shows no ash or violet - actually looks no different. Was much messier than other home products and stained my bath , grouting even after cleaning . Not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedI applied my colour yesterday followed all instructions to the T. And I'm so not happy. My hair is way too dark. It's horrible. I can't understand how I got sent the wrong colour I sent pictures of my hair before with my order. It's just all one block of colour now. The highlights I got from my own hairdresser early December are completely covered now. . I can't stand to look in the mirror my hair is hideous. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsP. B . - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedReally disappointed patchy and not enough dye as I did state I had really long hair. My hair is britte and dry not enough shampoo and conditioner either..thanks alot 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth S.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grays dont disappearI love the convenience but I have extremely difficult grey side hairs that wont hold color. I just dyed hair last week with additional root color and greys wont disappear. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Much too darkI asked for mid brown with ash. I now have nearly black. Much too dark for me. Also not very shiny like after most hair colour treatments. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnastasia M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |