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Custom Color Set
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66,844 Verified Client Reviews |
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Unexpected ResultsI thought the color would come out differently. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s ok.I liked the actual color. But it dries my hair out so much I have to take a break from using it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We're truly sorry that our color did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Not a good matchI purchased this product thinking it was going to match my current color but unfortunately it didn't work. The color is not strong enough to cover my grey hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unfortunately not strong enough for my many greysThe product itself and packaging etc is great. The colour itself was a good match, however just wasn’t strong enough to cover all my greys! So I be back at my hair salon as soon as they open! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie J. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots OnlyColor really poorly done: very, very brassy and red. Wish I had gone to the salon. I wanted to darken my hair from light blonde to medium blonds - closer to my natural dark blonde color, but they sent a roots only kit. Not what I wanted at all. I don't even really have roots to color. 0 of 0 people found this review helpful. Did you? |
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Color did nothing!I applied my color and it didn’t change anything. Very disappointed since it didn’t even color my grays that were coming out. Very much disappointing. I ended up putting a L’Oréal color on and it colored my hair as I wanted... Not sure what happened with the E salon color. This was my first ever order, as well. Update 3/8/21 Thank you, I do see now where you are allowing myself to reorder a new color for free. I thank you so much! Great customer service, thank you again. 0 of 0 people found this review helpful. Did you? |
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Oh dearWhen I used this for the first time, and I mean the first time I have ever coloured my hair at home, I was pleasantly pleased Sadly it's not remained as it it did initially It's a permanent root colour which is now washing out in patches 🤔🤔🤔 I may or may not repurchase I have a feeling if I do it will be in desperation at not being able to get to the hairdressers 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Roots only?I need all-over hair color. Color for the roots - so what do i do with the rest of my washed out color-just leave it? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by your color kit contents. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Struggling getting it right!After 3 attempts and adjustments for my base root color, I finally had to go into my stylist, spend the $200 to have her do an all-over color-correct to bring it back to the ash blonde that I've been trying to achieve using your product. I'm disappointed that I wasn't able to get the color right... At first it seems right, then as it fades it turns very orangy and brassy... Love the shampoo & conditioner which I'll continue to use. I know blonde colors are a bit more challenging. I just can't risk trying it again. May come back around in the future. Thanks for trying! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Their signature product is just okayFirst the good - nicely packaged. The color comes on a little thick so it doesn’t run. The okay - everything else. I’ve gotten better coverage for my grays from the store. I’ve used eSalon now a few times and feel like it just does an okay job of covering grays (even after adjusting the formula for grays). I do like the color, I’m just not sure it’s worth the trouble and cost to continue with this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |