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Custom Color Set
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66,880 Verified Client Reviews |
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My roots Aint what they were in my 1st colourMy daughter put my color on perfectly like she did each time. I was unhappy and disappointed to see that the color wasn't the same as the 1st time. it was brassy and had an orangey red tone. The 1st time you sent my color it was totally amazing. I could not get over how my hair looked exactly like my real color. I couldn't tell the difference from my roots to my hair. I was in shock and absolutely loved your product. But when my daughter was done doing my hair this time you could tell Immediately that it did not match 😭 the original hair color that you made for me And my hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same as all my reviews!Not coloring my gray hairs, love the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for sharing your feedback with us. We are sorry to hear that our color did not provide the grey coverage you expected, and we'd love to adjust your formulation until it’s just right. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Virgin HairSince I haven’t colored my hair in 2 years I had what the call virgin hair. I have about 20 % grey mostly around the temples and front. My hair had a natural sheen before coloring and to me at appears kind of dull now. They suggested to go a bit lighter than I had planned so I went with their suggestion since we know color usually comes out darker than expected....well not this one! So I have dull and light hair now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonika- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
This new tweaked color is horrific!!Chrystalle has always mixed my color & it is usually perfect.....however,the latest set which was created by a MONIQUE arrived a few days ago & which I used yesterday.It is NOTHING CLOSE TO THE COLOR I WANT!! I asked for a little more red BUT this turned out PINK .....almost like a dark fashion red.......looks like a red setter dog!!I am FURIOUS.For the next batch please return to the ORIGINAL formula.I don*t know how I am going to make this color acceptable to me......my hair is ruined!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarita - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if there is anything else we can do to help! |
Smell was horribleThe smell of the color was so strong it made my eyes water and I followed the directions to a T and it burnt my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyAfter I colored my hair I have two different colors, I request a color adjustment, and colorist recommend same color, and they charge me for the corrective color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCustomer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI asked to lighten my color from dark brown intense pearl to medium golden brown. I assumed that with “custom color”, I would achieve something somewhat decent. Very disappointed, my hair is not any lighter. It’s still very purple. The ends are dark. Seems like my ‘colorist’ Just threw in some medium brown dye and called it a day. I just spent over $40 for my hair to look awful. The tint brush that was left out of my last order was supposed to be included, free of charge, and once again, is not in my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChloe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Terrible!My roots were a completely different colour to the rest of my hair, and the greys were completely resistant. I followed the instructions re application, but to no avail. I emailed about the poor results and heard nothing from esalon. I won’t be ordering again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSiobhán - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair orangeWanted a nice light blonde and got orange. Out of box store dyes don’t even turn my hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicolle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I asked for a warm brown and sent pictures!I was sent medium brown :(. No red or anything else added. Just medium brown. I’m so disappointed. I sent pictures and my current formula and neither were taken into account. I just wasted my money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |