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Custom Color Set
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66,689 Verified Client Reviews |
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Not as goodDisappointed with colour this time, was told I would receive a second colour for free to achieve the look I asked for and it didn’t come. I have cancelled my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda D - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Would like it lighterHad a copper tone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happy with my last color.The grey area (new growth) is lighter than the rest of my hair. And, the color leans too much toward red undertones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElois - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too light for meThis mix was too light and did not actually cover my gray. I am naturally a very dark brown, well now I am like 95% grey, but What is left is much darker than this color and I could see the grey coming through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible ProductThis product damaged my hair and the color was far from what they advertised. If 100% satisfaction is guaranteed, I want a full refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turned orangeMy hair turned orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ruined my hairThe color was very nice and ashy. It remained a nice color without turning brassy. Unfortunately a ton of my hair broke off/fell out. I followed all instructions, but my otherwise healthy hair wasn’t having it. Had to chop it short. Stick to the actual salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlik - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Loved the colour but it’s wrecked my hairColour has been lovely and multi toned but particularly since most time I dyed my hair it has fallen out in clumps and is now very thin. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith G. - We appreciate your feedback here at eSalon! We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brad Mondo, Why Do You Forsake MeI thought I could trust Brad Mondo with my life, but he was so wrong about this recommendation. I asked for all over color in black. I followed the instructions to the T, but my roots did not pick up the color AT ALL. The ends were the color I was expecting. I thought I didn't leave it on long enough so I tried again with the second bottle. I left it on for over an hour and still NOTHING stuck to my roots. Now it is even worse because the ends got darker (black) and the roots stayed the same (redish brown). I wish I could post the picture here, it looks like I have roots that have been grown out for years, halfway down my head is a crystal clear line where the color stopped picking up. I'm so sad I did this twice for nothing. How in the world can you put pitch black color on your whole head and have the roots pick up nothing. I am perplexed. I do my hair all the time with Lanza color and this has never happened. Service was great but the product didn't live up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for me!!I could not use the color was too dark and it burned my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |