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Custom Color Set
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66,713 Verified Client Reviews |
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Does not cover greyLeft on for 40 minutes and used hair dryer for a few more. Also, way too much product sent for root touch up. Once mixed it has to be tossed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not enough colorI recently purchased a kit and it wasn't enough product for my hair. Only got half of my hair colored. Really like the color but it wasn't enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details |
It wasn't enoughI have long hair and told them that when I ordered. Two bottles wasn't enough and I could only color half of my hair before having to run to the drugstore with dye on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the bestI was disappointed in the lack of shine and match to my colour. I left it on longer than I was told but there were areas where it still did not take well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough productThere was not enough product to cover my hair so I still have my old color coming through and my gray hair is now brown 😒. I may need to buy 2 next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisasterTried this twice. First time I used it colour was orangey red. Supposed to be raspberry red. Gave the benefit of the doubt and asked for it to be àltered. My hair was no different. Still orangey and has been left very dry. I've had much better results from cheaper box dyes at half the price. Won't be buying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret P. - We truly appreciate your feedback, and we are so sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already discussed with our eSalon team regarding your concern. Please let us know if there is anything else we can do to help! |
No gray coverageVery disappointed with the product. My hair was dry with minimal gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Is a computer customizing my color?Apparently when my color was corrected they failed to pay attention to the fact that I wanted GOLDEN tones! I specifically stated GOLD tones. The first color gave me reddish tones. It said Gold on the bottle. The corrected color is too dark and has zero gold tones in it and now I look like Elvira! It’s so dark it’s blue. They made it darkest brown and ash. It said it shld have 2 bottles each of color and developer. It had one of each. I don’t know how you can mess up something like this. If you couldn’t give me gold tones then tell me. Don’t just send me something else. I’m so pissed because I have a family funeral to go to in a few days and will be seeing family I haven t seen in years and I look washed out bc the color is so flat and dark. Terrible. I’ll never order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty color but...I like the color, but it didn't take all the way, and quite a bit has washed out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikita - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Awful, second attempt and still awfulI wanted Irish Redhead bright colour. Ordered from e-salon twice. First time after following all instructions to the letter, the colour was light brown at the top and no colour on the lengths. I emailed to cancel he subscription. We spoke and I send pictures of the colour I wanted to the support team who persuaded me to try again. This time it was a fiasco again with boring dull medium brown all over. Cancelling the subscription and very happy to see my hairdresser tomorrow. Although as I only did the colour yesterday I won’t be able to change it for the next few weeks. Very disappointed. I am used to dying my hair and get better results and hair quality after colouring from L’Oréal hair products. It’s not difficult, at least I don’t think so, to make a redhead bright colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEugenia J. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |