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Custom Color Set
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66,713 Verified Client Reviews |
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Poor Application DirectionsBy insisting in the directions that I begin with the new growth area, it created a hot copper area while the rest of my hair is brown. I look ridiculous. It has a terrible smell and left my hair in horrible condition. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great quality product, but not the right colorThe color is only brown, whereas the picture showed a lot more red (copper mahogany). The quality of the product and feel of the hair is great and it is easy to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too Dark, not at all blondeI never was happy with the color as it is brown, but very pretty on me. I will restart but am afraid I won't be happy with the color again. I want blonde hair and your dye turned me brown so I bleached it off. When I asked you for a toner for my now fully bleached hair you said you don't reccomend I tone my bleached hair. I was confused by that so cancelled my membership. I still need a flattering light to medium blonde toner or hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverage poorI followed instructions exactly but still a lot of gray after 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I did not like the color.I did not like the color. It looks like a bad ombré, the color didn’t cover all my greys. I truly dislike the look and color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
TerribleDid not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very happyMy hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This has destroyed my hairTerrible product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiurka - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Soo much NOT what I wantedI picked beautiful ginger colour. I got a rather dark brown with warm red hints instead. Doesn't matter my hair stayed nice and soft after dying when I have to now go to the shop and after a bit of wait get my old colour. Now I look older and not like me. I hate the result I got. I am angry, upset, disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAga T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThis color only lasted me almost 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |