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Custom Color Set
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66,880 Verified Client Reviews |
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Wrong colors sentI spoke with someone about my hair and what we should do with the color. She had me do 2 Demi colors and they were not even close to the colors we spoke about. I look horrible and now I need to go to a salon and get it fixed. I will never use this service again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray hair coverage is not goodI’ve followed the instructions for many years and even adjusted the process times to 45 minutes per esalon’s recommendation but my hair color no longer does a good job with covering my gray hairs and hair color washes off within 1 week of coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Much too darkI was happy with the first order I got but my second order which was to top up my roots is much, much too dark. It looks awful, I'm going to have to go to a salon to get it fixed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah B. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
The smell is unbearable! Cancelling!It smells so bad, worse than a salon. I'm going back to Madison Reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorMy color is still dark copper. None of the dyes have worked to bring me back to my color medium blond. Will not be ordering this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedFor some reason the color did not stick as well this time. It was not as rich as the first time and did not last. It seemed to wash out and I do not wash my hair that often. I made sure not to have any product in my hair also before coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
too drycolor dried too fast to apply easily 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulThis is not a good color for me. I am trying to figure out how I can naturally get this color off my hair. 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray cover-upI love the color just not liking the number of days I am getting for the gray cover up doesn't seem to last longer than 10 days and I know we made an adjustment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color offThis second same order# was off on the color. Not at all the same as my first. Too much Red in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJorge - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |