|
Custom Color Set
|
66,880 Verified Client Reviews |
|
Sort by: |
|
Washed outI followed all steps & products and waited 2 full days to wash hair as usual. Hair color came off onto my hat & pillow and after first week more color washed out, the greys & norm hair show through. I only shampoo every other day & use J&J baby shampoo, no other. I do not use styling products, chemicals or blow dryer. Prep to dye-ive tried clean hair/48hr no wash hair, extra roots/ends product/process. Also purchased & tried tint rinse boost-leaves residue on everything! & pigmented conditioner. Im not sure why this is NOT taking to my hair? Healthy hair border med-fine, shoulder length. This is my 3rd or 4th kit and have adjusted color on last 2 shipments-Suggestions? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMom - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn't lastI love the color, but it doesn't last more than a few shampoos and it dries out my hair terribly. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wanted or expectedI was super excited at the thought of having a custom color to help with my roots. I waited for weeks for it to arrive and then finally decided to go for it . I followed the instructions to a t since I’ve experienced bad hair dye damage before. I let it set for 30 minutes and it doesn’t match my hair at all my roots are gold amber even with the purple toner I bought and my other hair is bright blonde like normal. And now I’m freaked out because my scalp is feeling so itchy almost like a sunburn I’m so upset. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelci - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
UGH.. can not get color rightI've been trying to get the color right and it keeps coming back the same Brassy Blonde (not "medium blonde"). I use the light set too but the stylists just cant get the color right 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnn Marie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not reccomendThe colour fades very quickly and gets very dull. ALso I have been charged for two colours but only recieved one. My sister ordered a few days after me and recieved her order within a few days. She too was unhappy with the fading. Very hard to find how to cancel order. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLynn M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color does not holdThe color did not cover gray well and color faded quickly. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy with my root touch upsMy color, medium brown, was prepared March 31. I was able to use it June 22. I'm not happy with the results. Maybe it took so long before I applied it? Bottomline, I'm not re-ordering. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageDid not color roots or gray hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDenise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too much ammonia!The color made my eyes sting from the ammonia. I've never had that issue with another at home hair color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTeri-Thank you so much for sharing your feedback with us. We are always looking for ways to improve our products, and your feedback truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We will be reaching out to you shortly to discuss our color formula with you. |
Did not cover gray hair.Did not cover an within an hour left over color foamed out the bottle. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoni - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |