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Custom Color Set
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66,713 Verified Client Reviews |
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ColorMy color is still dark copper. None of the dyes have worked to bring me back to my color medium blond. Will not be ordering this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedFor some reason the color did not stick as well this time. It was not as rich as the first time and did not last. It seemed to wash out and I do not wash my hair that often. I made sure not to have any product in my hair also before coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
too drycolor dried too fast to apply easily 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulThis is not a good color for me. I am trying to figure out how I can naturally get this color off my hair. 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray cover-upI love the color just not liking the number of days I am getting for the gray cover up doesn't seem to last longer than 10 days and I know we made an adjustment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color offThis second same order# was off on the color. Not at all the same as my first. Too much Red in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJorge - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good at first…The first set sent was great. After that every bottle turned my hair a different colour and I ended up going on holiday looking like Ronald McDonald! (Yes there were tears!) I still have two bottles that I had pre-ordered. I will not be using them and have gone back to my original brand. So disappointed as the first one was a beautiful colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanne B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good concept, bad coverage!This is my second time trying this hair color set out. I waited a year due to thinking maybe postpartum hormones were a factor but I don't find that to be the case. The first time, it didn't touch my very few grays. I went a darker color so I expected this to work. Aside from the horrific, eye burning smell, it didn't touch my grays. A year later, since my hair girl was put out of biz due to COVID, I decided to try again. This time, the awful smell was still there and my few tiny grays were only magnified by the copper in the color I chose. In my otherwise dark hair, they stand out like a lighthouse! Sadly, I won't try this again. Good concept, bad coverage! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedThe color was totally off..suppose to be light blonde..very brassy looking 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour ratingit wasnt a great shine or strenght to the colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |