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Custom Color Set
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66,713 Verified Client Reviews |
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Not what i orderedI wanted a caramel color and got a really dark brown color. I really did not like the color because it is not what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did NOT want any red tones...however...They mixed a color for me that made my hair look red even though I was very firm about not wanting anything that could have any red tint...now I have red toned hair for 4 weeks. grrr 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Had to much brassy tonesMy first time i tried e salon filled out the questionnaire my biggest problem were reds and brassy tones that i didnt like so i gave it a try and it was just as bad as store bought hair colors was not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark!The color is still too dark. It said not to do my ends, just my roots. Well my ends are now lighter. 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Meh on the gray coverageLoved the color itself. But it didn’t cover the gray any better that the cheaper drug store brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Washes out and does not cover grey also made my hair brassyI’m most unhappy your first box washed out and didn’t colour greys so I had to buy a colour in the meantime you sent me a free one which I couldn’t use straight away as I had just coloured my hair. Before I had chance to use it another one arrived which you charged me for I tried again but it still washes out after a couple of washes and does not cover my grey but worst of all it has made my hair brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayne D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover Grey very wellFollowed directions but hair still has grey/white. Doesn’t look very good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colors sentI spoke with someone about my hair and what we should do with the color. She had me do 2 Demi colors and they were not even close to the colors we spoke about. I look horrible and now I need to go to a salon and get it fixed. I will never use this service again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray hair coverage is not goodI’ve followed the instructions for many years and even adjusted the process times to 45 minutes per esalon’s recommendation but my hair color no longer does a good job with covering my gray hairs and hair color washes off within 1 week of coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Much too darkI was happy with the first order I got but my second order which was to top up my roots is much, much too dark. It looks awful, I'm going to have to go to a salon to get it fixed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah B. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |