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Custom Color Set
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66,736 Verified Client Reviews |
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Wasn't satisfied with the turn out. It was to light!Color wasn't dark enough. I wanted it to look more on the darker side brown with cinnamon tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Lets hopeI loved the Frist color then but wanted it a little bit different it was easy to charge my new color for my upcoming box and is loved the color then on my newest box its the Frist color again. I would of thought it would be my updated color but no so that's disappointing . a went and changed the color again leta hope it right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Something happened to the color this monthI just colored my hair with my recently received color set and something was terribly wrong this time. The color and developer did not mix properly and the color wouldn’t hardly come out of the bottle. It was thick and lots of product settled at the bottom of the bottle in a thick goop. As a result my color was not good, the grays and root color on top are still visible. First time this has ever happened. Did you change the formula? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Be careful which colour you choose!While there is lots to like about the colour set - it is quite straightforward to use, the instructions are clear, and it's helpful to have things like the gloves and stain remover etc, unfortunately the colour is not what I wanted. I opted for 'light brown' and it came out quite dark, with lots of red tones. It is the first time I have used home hair dye, but I have had my hair coloured in an inexpensive salon a couple of times (four years ago), with similarly annoying results! So I think it's as good/bad as the salon experience I had in the past, but a bit frustrating as had mentioned in my initial enquiry/order that I wanted to avoid going too dark/red; I just wanted to cover my greys, not change my hair colour. The 'custom colourist' doesn't seem to have taken this into account. I even bought the 'soft red neutraliser' toning treatment, but it doesn't seem to have worked either. So my advice would be to pick a shade at least one shade lighter than the one you want... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy with this productI stated my grey hairs were my biggest issues but my gray was coming out after a few days of applying the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color faded fastI liked the results initially, but then a few days later noticed one spot looked a bit lighter. Less than a week later, I noticed some of the color had already washed away - and I could see grey streaks coming through! I followed instructions to the T. I also use products intended for color-treated hair and am very careful about not shampooing too often. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEun - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GraysI finally used the color and loved it but it really didn’t color the grays around my face and a little bit on top of my head. I’m pretty sure I did it properly… is there another reason for this. I want to order again but … I’m not sure 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmelia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
What the??Put in survey that I wanted same as current color, and sent a pic. My nice reddish hair is now black. Not sure how that happens. I hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color in mindI did all the quizzes. Uploaded pics and all the color was actually orange not blonde.n which made it all offset. My order was supposed be canceled Yet again I have received another plan shipment and charged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly regarding your color and your Color Plan. We will be reaching out to you to make this right! |
Canceled orderI canceled my order and I am still getting charged 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - We truly appreciate your review! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |