66,736 Verified Client Reviews |
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Yellow hair!The one thing I didn’t want was yellow hair and now I am sitting here with bright yellow hair! Going to cost me more to fix this than the hair color cost me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Packaging of ProductWhen I opened my box color was on the developer bottle, plastic wrapping of the brush and color bottle. There had to be a small leak or someone had color on the hands when packing. The bottle label was black…so disappointing. If I could attach a picture I would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - Thank you for your feedback on your color. We are so sorry to hear that your hair-color was leaking upon arrival. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did Not Cover Gray's. Not a single one.This is a formulary issue. I put gray coverage in the survey, I watched ALL the videos, read all instructions, and I'm not new to bowl and brush application. I've used another other mail order brand that covered grays. So disappointed, I love the color options, ultimately a waste of my money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
It’s a little farkIt’s just a little too dark. Who do I notify I have a new address: 27 so regent st. Wilkes-Barre PA 18706. Same phone number 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color?Still trying to get the color right. I leave it on new growth for 40 minutes and my hair still doesn’t hold the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough gray coverageThe color was nice but it did not give enough gray coverage around the crown of my face. I really concentrated on coloring that area heavily but it didn't work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not covering grey rootsIt’s doesn’t covering my grey roots at all, very disappointed, not happy with all my orders, it doesn’t work for me at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRossana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Is not covering graysThis is my 2nd order. The 1st order did not cover my grays, I contacted the colorist to adjust. Unfortunately, the 2nd order was no better than the 1st 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hardly colored!I have used this is the past, but this pst time it was a terrible color and didn’t cover any grays!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesn't stayThis hair dye is honestly so beautiful for the first 2 weeks. I feel like I just walked out of a hair salon after using this product. The only thing is that the color doesn't stay. I wash my hair 3 times a week and after 6 washes everything is all out. My hair colort turns back to the original color it was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |