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Custom Color Set
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66,736 Verified Client Reviews |
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First timer - didn't do a good job on coloring my Grey'sDidn't color my Grey's well at all. I'm going to have to do a touch up in 2 - 3 weeks. Also the color is more like dark brown than dark blonde. I only do my roots so it doesn't match the rest of my hair. I'm hoping these 2 issues can be fixed with my next coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disliked colorI immediately unsubscribed after second application. You will do better with store brand 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Medium to light brownI ordered medium to light brown the hair color I received was black had to go to a professional to fix. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still no natural red color. It is either too brassy or none at all.I have not been happy with the mix of color. This current order left my hair a mousy brown...no red highlights at all. I gave you 2 pictures awhile back and my hair has never even come close to the pictures. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecelia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
The color did not cover my grayThe last couple of times, the color did not adequately cover the gray in my hair - I am considering just going to a salon to have my hair colored professionally instead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Same color!I talked to my color specialist and explained how I didn't like my first color, it wasnt dark blonde like I wanted, it was more of a ugly rusty burnt orange. She apologized and said she would adjust my color well Guess what COLOR WAS THE SAME! Im not going to pay $30 for color I hate. I can get better results from box dye for $7☹️😩So disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good customer serviceThe customer service is good they try to fix what is wrong but the Hair Care does not work for me. I got the wrong developer two times and the color did not stay in my hair but it lightened my hair when I was supposed to go almost black. So I will stick to the cheap store box color that works better for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too darkColor was too dark. Not at all what was presented. Will give one more try to get it right I requested a refund and still have not received it as of today July 9, 2021 0 of 0 people found this review helpful. Did you? |
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Still doesn't quite get the greysIt was adjusted but still can't get all my Grey's 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not good this timeI have used e salon before and was very pleased. However this time it made my hair so dry it was like straw. I am a very disappointed customer and will not use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |