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Custom Color Set
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66,736 Verified Client Reviews |
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Jelly?Don’t know what happened to this order but the consistency was like jelly from a jar. Not sure what happened. I have been a customer for a few years now and this is the first time this has ever happened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it colorwanted my hair to have a bright color and it just made it darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Be CarefulI recently had an awful and scary moment with this hair dye while touching up my roots. This product not only heat up so that it was very warm by the time that I was on the tail end of my root touch up, but it exploded while I was waiting for my hair dye to set, and my scalp got burnt in the process. Not only did the product not dye my roots, but it lifted my natural hair color and left me with an irritated scalp and horrible hot roots. When I called customer service and spoke to two different women, they each refused to acknowledge that their product was faulty and didn't seem interested in seeing the pictures I have; they didn't even acknowledge that I had mentioned pictures. They kept repeating that they'd never heard of such a thing and wondered if I'd had an allergic reaction. The product exploded for heaven's sake! They never even offered a refund, just a new mixture that was "more gentle and darker, to fix my hot roots." So I am now left with hot roots and a mixture that is not my normal hair color, and I'm supposed to navigate and fix this situation on my own? This is completely outrageous. After leaving customer feedback, I never heard anything back. I would never use this dye again or recommend anyone else use it. It works okay, nothing special, but you will be on your own if you have a real issue. This company does not stand behind its product. Shame on them 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedNothing like the colour asked for, this was a replacement for an incorrect colour I recieved years ago. Same again. Disappointed 0 of 0 people found this review helpful. Did you? |
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They never really got the colour rightDespite multiple comments and changes, they could never get the colour right. The first box was good, everything else was very bland and flat. Trying to cancel now as I had more success with box colours. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour didn't takeVery disappointed as the colour took very well on the roots but nowhere else! It is a shame because the colour achieved in the roots is spot on 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible color matchColor does not match my pictures. My roots are brown and the rest red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
colour did not come out as describledwas given "medium chocolate brown" and the colour came out practically matching my old auburn hue. I told family members I was trying esalon and the next time they saw me they said I thought you were moving away from reds. It looks the same as before except no roots. Definitely not a chocolate brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark, and hair is dullMy color was supposed to be a dark brown, but came out black. The copper corrective color was supposed to be lighter, and my hair was JET black when it was done. My hair always finished she’s kind of dull and frizzy. I’m not at ALL happy with this experience!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't work on greyI just colored my hair and used all the dye, especially where there's a concentration of grey. The grey is still there. I won't buy this product again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |