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Custom Color Set
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66,736 Verified Client Reviews |
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Liked, butHi I liked the hair colouring product I think it's the best coverage I've had but, I am disappointed in the size of the conditioner enclosed with the hair colouring product. Compared to less expensive brands it is very little and if it's something you are trying to sell as an add on, one treatment is not enough to determine if someone should buy it. The shampoo sample was small as well but I'm not as concerned about that as I am with the conditioner size. Might buy again Darlene 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We’re pleased to hear that you’re enjoying the coverage from your custom color! I wanted to let you know that we do sell more of the individual conditioner and shampoo packets if needed! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Turns red on me!Although I live the color and how my hair feels after coloring. , within a few days I could see it turned red in me 😑. Also , the gray coverage faded away! I shared this concerned with my colorista and hopefully next time goes better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grays stayGives a nice tone but does nothing to cover grays. My face is still framed with gray 😟. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Kinda off..My hair color didn’t turn out so great this time. The gray coverage was way off. All and all I’ve been please with ESalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelli - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not work for meI was sorry to see that this color did not even dye my gray at all. It was also a reddish color and it was supposed to be dark brown. Maybe it was old and sat on your shelf too long. I was really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwfulThis is seriously the worst dye I have ever used. First off it smells awful. The fumes are horrendous! It made my eyes water and was hard to breathe. Had to open the window. The bottle caused small drops of dye to splatter everywhere. It even splattered in my tub that was 4 feet away from where I was standing in front of the mirror. And it didn't even color my hair! My brown and gray roots didn't take the black dye AT ALL! Extremely disappointed. The only thing that was positive was the packaging and tools. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not goodHave coloured my hair for many years but not happy as it didn’t cover all the grey areas and after washing has drained the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Failed to cover any grey..Waited 5 weeks and followed instructions...still grey as ever. Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGuylaine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was too coperI would actually like it to be less coper more dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRocio - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I am not happy with this colorJust color my hair and follow all the steps like allways and i dont know how but the color that supost to be black it is turning diferent color special the ruts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeimy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |