|
Custom Color Set
|
66,754 Verified Client Reviews |
|
Sort by: |
|
WANT TO CANCEL BUT NOT SUREI AM THINKING OF CANCELING AS THE COLOR IS NOT COVERING MY GREY HAIR 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Disappointed this time.It’s only been 2 weeks after coloring only the roots and always do my grey first. Grey is already showing. What’s wrong? 2 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI don’t like the color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DANGERi don't know if this batch that i got was a new mix but i left it on my bathroom cart for 15 minutes only to come back and find all the contents completely oozed out of the bottle and unto my cart, which is now damaged. i tried to salvage whatever i could scoop up and tried to color my hair, immediately my eyes started to burn and tear up, and the smell of ammonia was overbearing, not to mention that i started to get sick to my stomach. I immediately washed it out of my hair. I should also mention that my son used the bathroom and told me that he felt like he was going to throw up while using the bathroom, i didn't put two and two together until i went in there and i started to feel this as well. I am cancelling my subscription immediately and going back to what i used before which never gave me any side effects at all. Highly disappointed. And i hope i don't have any lingering side effects from this. I hope if anyone reads this in hopes of trying this product, they will reconsider purchasing from this company. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGisela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
didnt get itIt is now 3 weeks since it was shipped (informed it has been shipped by email) and I have not received it. I would like to cancel my account and I cannot see how you do this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourColour was never bright or left hair shiny. Never much depth. And Grey's would show within 10 days of application, 3-4 washes 1 of 1 people found this review helpful. Did you? |
|
Hair still pulling redThis is the 3rd change I believe to the hair color. My greys aren’t being covered fully and it is still pulling red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanielle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Custom colour setThis was a different shade from usual 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPam W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Won’t buy againThe color I received was nowhere near what I wanted. I do understand that can happen based on many things so that I could have dealt with. But… I followed instructions and by a week from the day I colored my hair roots around my face were already gray! This product also dried my hair out horribly. So disappointing! Back to my drug store brand I go. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Product failsThe color chosen was not as described in the picture I selected. The red was not present, only a very unpleasant blond. I also found no place I could activate the "Guarantee". I would not have given one star, but you forced me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsArthur - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |