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Custom Color Set
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66,754 Verified Client Reviews |
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Way to darkMy color is to dark. It has to much brown in it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I was trying to color my hair not keep it the sameI've already bleached my own hair I just was looking for a new dye but it's just my bleached color now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThuy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
TOO STRONG FOR MY HAIRI color often, and baby my hair with masks, leave in conditioners and UVA products. This was way to strong for me even in just the teeny time allowed for ends. Now the ends are fried. I want to cancel any further shipments. Thanks anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKT - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product never arrivedI’ve been asked to review a product that never arrived 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
disappointedsomething about this bottle and the color that wont cover my gray roots. I always keep alittle for just in case and no matter what this batch just wont. I have tried to cover my roots several times but no coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never buying againThe sent free set but still didn’t give me any color. The smell was more harsh this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedI wanted to like this but am disappointed both in the colour and in the coverage. The colour is more brown than I wanted (going for copper) and the ends did not turn out the same colour as the rooms - quite different. I am now going to have to get my hair professionally fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color faded after a weekI keep trying but this color doesn't like my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray hairDon’t cover gray hairs at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYenima - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ordered a Medium Blonde Hair Went Dark BrownI ordered a medium blonde to lighten my hair. As the colour was developing, I noticed that my hair was going darker and darker. When I rinsed my hair out, I was surprised to find that my hair went dark brown NOT blonde. I am very disappointed and found this product to be a huge waste of money. Will not be buying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |