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Custom Color Set
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66,754 Verified Client Reviews |
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It broke off my ends and Dried my hair out completelyDried my hair out completely. I’m so sorry I wanted to love this , but Mediocre product I followed every instruction by the letter. The color was pretty . not what I wanted but I expected that was ordering something online? ! I just didn’t expect it to dry my hair out so bad!! sorry won’t order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We’re so sorry to hear that you were disappointed by the results of your application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too dark!!This came out black and looked dreadful! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJana L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I never received my order so would not recommend esalonNo order ever received no customer service 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorMuch darker than requested. More red tones than last time. Not sure why the color changed. Also, this color failed to color my roots at all. Thinking of cancelling subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
All had leaked in boxDidn't use it. When I opened packaging one of the bottles had leaked in box, so couldn't use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry S. - Thank you for contacting us. We are so sorry to hear your order arrived damaged. We have reached out to you via email to remedying this situation, so please keep an eye on your inbox for more details! |
Color didn’t lastI was really surprised that the color washed out in two weeks! Color lasted almost 4 on the previous treatment. Kind of disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Color was awfulI’ve been dying my hair a long time and it’s especially hard to screw up my hair but this hair color has done just that. I ordered darkest brown + violet explaining I hate a lot of red and my hair turned 3 shades lighter on roots and looks horrible. I tried using the extra bottle of color to fix and it did same thing. My roots are now blonde and red and I absolutely hate it. Cancelling and would not recommend this to anyone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAutumn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulThis colour made my hair so dry ! I did not get the colour I wanted . I am not happy a wish for a refund a to cancel my subscription! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
like coverage and color. need better conditioning. hair is dry, frizzy, breakingLike coverage and color, but my hair is dry, frizzy and breaking 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback! e take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
custom colorThe smell of peroxide was pretty strong in the last couple of orders. Also my hair is more frizzy after the coloring. Suggestions welcome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRadika - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |