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Custom Color Set
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66,754 Verified Client Reviews |
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Color is not lasting longI have been using your color and have always got a lot of compliments and referred from friends to you. But now I feel the color only lasts very short time then seems to wash right out. Very sad and disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
did not workdid no turn my hair the color it was supposed to be 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKlee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ProductI WANT MY MEMBERSHIP CANCELED ASAP! DO NOT DEDUCT ANY FUNDS FROM MY CHECKING ACCOUNT. I followed instructions properly. The product got very hot to where the product was expelling out of the bottle like a volcano wouldn’t stop. The product went on very well but fret washing and rinsing and applying conditioner. The results were awful. My roots were brown all over my head. And my front hairline is still gray. I’m very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray well on Asian hair textureUnfortunately, I had to cancel because the product did not really cover my gray, and even after the colorists tried to adjust for a second try it was still not effective. Went back to Loreal Excellence/Superior Preference. I liked how eSalons products were less chemicals etc. but I guess those chemicals are also needed to work well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Just dosent coverThis is the second time I have used the product and it just dosent cover... Almost tho as if it's watered down. I don't know I doubt I'll continue using it. It seems to be pointless 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Waste of moneyI tried eSalon's products for my naturally blonde hair. Since it's supposed to be "made for me " I didn't think that I'd have any problems. Well much to my dismay instead of being blonde I had dark brown hair. I absolutely would NOT recommend this product. It's a total waste of money. I had to go purchase another color at beauty supply to turn my hair back to blonde. IM VERY UNHAPPY WITH ESALON. When I called customer service they didn't offer me a refund...nothing. This company is not worth buying anything from. I'm a very upset unhappy FORMER CUSTOMER. I'd give them NO stars if I could. BUYERS BEWARE 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehIt’s a basic mousy brown with mediocre gray coverage. Pass. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverageand made my hair extremely dry, unlike my prior product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
only one time I received a formula that cover my graysWhen I canceled my order, you sent me a new formula and that one was the best I received, but after that, the formula went but to normal. I need the one that cover my roots please, the last one was not good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not work for meIt did not work for me at all. I saved this for a special occasion. I applied it thoroughly to every gray strand and followed every instruction. My hair was looking amazing on days. Day 3, I saw gray coming in crown section, After 1 wash, all gray appear again. Really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeepika - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |