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Custom Color Set
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66,793 Verified Client Reviews |
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No matter what I do, this color does not cover.I ha e given this a try 3 separate times and despite following the instructions to a T, this color does not cover well, leaves spots, and doesn't even color baby hairs. I wanted to be sure it wasn't an error on my part before I left a negative review, but I'm tired of my color not turning out as promised. I'll be searching for another brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom colorIt's only been one week and the grey is coming through, so cancel my account totally. 0 of 0 people found this review helpful. Did you? |
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loved everything about bit but the colorLOVED it all until I washed the dye out and saw the color of my hair which disappointed me very very much. it wasn't even close to what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted Ash got OrangeNo real help. My hair is orange!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cancel my accountDo not send another shipment. I’m disputing the last bill and do not want any more bogus product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible colorI ordered a light blonde and I got a mousey red/blonde. It's horrible and I'm regretting that I bought it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and it looks like you've worked with one of our Color Experts to resolve your concern. Thank you again for your feedback and please let us know if we can help with anything else. |
My hair wasn't like a cop or my hair was more of an orange on top very light youThe color was not as copperish it was more orange because of the other color that was on top from the other box so I have to wait and let some of it go out and then I'll recolor it with the copper and hopefully it'll be the color but I don't need any more for right now I have two boxes still from the first time I had to red and I have the copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Joy. Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please be on the lookout for an email from us with a few reminders! We are excited to continue working with you! |
Leaking bottlesIt's hit and miss! A couple of my orders have arrived with stains on the box from leaking bottles. I feel this affects product quality and should be addressed. Overall, I have been pleased with my hair color and products. However, quality control and maybe better packaging should be considered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Raven, we truly appreciate you taking the time to provide us with valuable feedback. We’re truly sorry that you've experienced issues with some of your Color Kits. We take our clients' feedback to heart and continue to improve our products and packaging each and every day. We've sent you a message via email! Keep an eye on your inbox for more details. |
Color great, coverage notsomuchLove the color, but it’s just not covering the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kim, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Quality not as goodMy last order 10858472 I was not pleased colour washed out on first wash not as good as previous let me have your comments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen Q. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |