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Custom Color Set
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66,772 Verified Client Reviews |
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Totally wrong colour - I had to repair it within the day - it was that badTotally wrong colour - I had to repair it within the day - it was that bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marta! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further. |
Color to darkI would like to lighten my color. It is too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Okay coverage nice colourIt is good treatment but unfortunately it just isn’t covering all my greys only tried this three times the first box had two colours and so did the second but the last box only had one and I have a lot of hair and it is extremely thick but just didn’t cover all of it would have liked the colour to be brighter also. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gemma! We are sorry to hear that the grey coverage hasn't met your expectations, and we'd love to help you. Please check your emails, your colorist will be reviewing your formula and will get back to you asap. |
Mildly disappointed in the colorThe process was great, instructions perfect. But the root color was supposed to be black with a golden undertone, and my roots stand out as if they were a lighter brown while my ends are Black As I’d hoped. I’m thinking I’m going to have to go get my roots fixed. Unless I can somehow get a black color sent to me for just my roots that will actually make them black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsay - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order not receivedOrdered over 3 weeks ago! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We're so sorry to hear your order hasn't arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color broke in shippingColor broke open in shipping, leaked out, and damaged the contents of the box with my black hair color. I would like to receive a replacement of the color kit. The shampoo and conditioner were not damaged. This is the second time this has happened. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We're so sorry to hear your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DarkIt was still too dark as ive asked for a lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has emailed you to help resolve your concern in regards to going lighter. It looks like the email was sent on July 22nd, please check your inbox and get back to us at your earliest convenience. Please let us know if there is anything else we can do to help! |
Not close to color I requestedI wrote to the colorist that I hated the color sent to me. It wasn't even close to the red shade I requested. Didn't get a response from the colorist so I want to cancel future mailings, but can't figure out how. What a waste of time and money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Charlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We couldn't find any previous emails from you, but please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesnt work for me.. sorry..Hoping my return purchase will please be credited to my account.. very nice company.. nice product… but too messy for me to keep doing my own hair. Please cancel any future shipments, and credit my account for the july purchase.. thanks much.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We appreciate your feedback! We're so sorry to hear that our color didn't work out for you. We have reached out to you via email to discuss your return. Keep an eye on your inbox for more details. Thanks again for reaching out! |
Color is still not correctStill red in the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gabriella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |