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Custom Color Set
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66,754 Verified Client Reviews |
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Not a fanThis product is extremely harsh. The color is too dark. This is absolutely the worst color that I have ever used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t color my GreyFollowed all directions - I was clear that I wanted to cover my Grey - I think it needs to stay in for longer than general instructions asked for . So disappointed as was so looking forward to this ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the bestMy hair looks better with store bought dye at half the price. I don't think I'll try this again. Did nothing. I could have not colored my hair and it would have looked the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TOO BLONDEThe color was too blonde and not enough Red. My roots were strawberry blonde and the ends were much more vibrant. The color was not as expected like before. I had a bit of "hot roots" and there is a clear line from roots to ends. My hair also seems very dry since coloring. When I first started using this product, I was happy with the results, the last couple of orders have been disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color was different from top of head to endsThe color I got on my ends was the color I wanted (auburn) but my roots did not change color. The top of my head stayed brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Had to go to salon to fixThe color didn’t turn out at all and had to go to the salon to fix 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Does not give me the purple color I wanted. Not even just a little!I found a picture on the internet to show what color of hair I want. It turned out to be very far from it. Extremely disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelinda - We are so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very drying - also eSalon keeps charging you without your consent.I ordered this product to try it, no where it was written that I was enrolled in automatic product delivery. eSalon now has charged me for another round of a product that I didn't like. They aren't refunding me my money, and they even picked when to send it to me. I am shocked. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PackagingMy package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color sent.I had requested a color adjustment, but didn't like the lack of personalized care and didn't want to be experimented on, so I requested to keep the original color which didn't seem to cover greys. I was sent the adjusted color anyway. It looks awful. I wish I could get personalized color that makes me feel great about my hair like in the marketing materials. And not this color experiment I am currently on and paying for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |