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Custom Color Set
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66,754 Verified Client Reviews |
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Did not cover grayI have not had good luck with eSalon. My Colorist contacted me and wanted to see how I liked my color. I was able to say how I was not happy because the gray hairs were not covered. They sent me another formula to try and it did not cover again!!! I can go buy Clairol or L'Oreal Root Touch up for $7.00 and I know it works. I did love the color that the rest of my hair is but not happy that the gray did not cover with this new formula. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We can confirm your Color Plan is currently off and you will not receive orders from us moving forward. If you'd like to give us a try again in the future our colorist would be more than happy to adjust your formula again to help you achieve your perfect color. Thanks for giving us a try! |
Gray coverage was not as expected!I didn't cover my grays well, they were showing after one wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We’re sorry to hear that your hair color is not covering greys as expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
LeakageMy package arrived today ND th color bottle leaked out in to the box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorMy color still is not shiny like it use to be. Even with using the tint rinse. Also, the grays around my face don’t color. I cover it really good for the longest time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
ColourDisappointed just over 2 weeks and grey has come through quite a lot a shop bought colour lasts longer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rachel! We are sorry to hear that your grey coverage didn't meet your expectations. Please check your email, your colorist has contacted you to help you further. |
Rep lied to me about the ingredientsIncredibly angry right now, esalon. Despite what I was told by a rep, the ammonia-free formula is NOT PPD-free. The email assures me that while it's made in the same facility as your products with PPD, the 0% formula is PPD-free. Based on that email, I ordered the product. I just did a patch test, because I always patch test, and I developed a giant hive where the product was applied 10 minutes into the test. I removed the solution, took an antihistamine, and then Googled the product and found out that - guess what - it *might* contain PPD. WHY ON EARTH WOULD ANYONE ADVISE THAT YOUR PRODUCT IS PPD-FREE WHEN IT IS NOT? Do you realize that people can end up in the E/R or die? I carry an epi-pen because of my allergies. I don't even mess with products that contain any form of ammonia or PPD. I want my money back. Shame on you. Beyond pissed off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Heather - We're super sorry to hear about your experience and are wishing you a speedy recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Limited gray coverageI loved the color, however, the gray coverage was just okay. I also felt that the color faded fairly quickly. The packaging was great and the instructions were easy to follow. I will give the color another try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeshia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
First try…This was my first try with eSalon, and I was so very excited but the color pay off wasn’t what I expected. I wanted more intense from the “intense red” I received and the formula (hair dye) was weirdly warm and sprouted out the bottle and grew like elephant toothpaste and a science experiment. . Next time I have faith it will be better and the color pay off will be amazing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback! We're so sorry to hear of the issue with your first order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cant cover grays. I thought I had cancelled but they resent and charged me $34I TRIED to cancel after first failure. but they resent another batch which is just as ineffective as the first. Hoping this cancellation will work. If not, it's off to the bank I go for a fraudulent charge dispute. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
They said the color I wanted was too darkI specified I wanted to cover a bad haircut which I was clear on. Now I have an even lighter color that shows every flaw, and I get to wear a hat now for weeks until I can fix this. I didn't think they were going to go lighter! Not everybody wants a blonde slant to their color. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |