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Custom Color Set
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66,754 Verified Client Reviews |
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PROLONGED ARRIVAL TIMEThe hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out! |
Awful!Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further. |
Won’t Buy AgainI had done the quiz and saw a color I really liked “darkest brown mahogany” which looked like a very dark brown with SUBTLE hints of red. My hair is quite literally purple. All day I had people asking me if I dyed my hair purple. ESalon did offer to send me a new shade but I will be going elsewhere for my dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair colorThe color set basically seems like box dye that you can get at your local pharmacy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeraldine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverageColor was lovely but it did not cover my grav. Very disappointed since I followed the directions Completely 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJannah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Does not lastVery disappointed with this product the color washes out in the first wash and leaves my roots exposed. The second bottle I received started foaming and spilling out of the bottle when left on the counter for less then 20 mins. I have never had hair dye do that to me and I've been coloring my hair for about 20 years. I'm glad it did not ruin my countertop. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. |
Wish the color was better settling in my hairI think the process was made so easily by eSalon, however when I received my package in the mail and began the process, the color was not what I expected it to be. I thought it was going to be a little bit better showing with the description that I gave of my already natural hair. Will definitely purchase again, just wish the color was a little more accurate. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jade - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor gray coverageMy color kit used to cover my gray perfectly, however, for the last several months this has not been the case. I don't know if they have changed the formula, but I will give it one more try, and if it remains a problem, I am cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Turned my blonde hair ginger!I ordered from here due to the amazing reviews, I ordered a medium blonde and uploaded pictures etc. I've just done my hair, and well I'm left with ginger hair! I'm not happy about this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah W.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expected.I was hoping to go a lot darker and even received an email from the stylist that I was going two shades darker and she recommended going darker gradually. My hair barely changed. The only noticeable difference is my natural red undertones now are more golden but my hair did not get any darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrianna - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help! |