|
Custom Color Set
|
66,754 Verified Client Reviews |
|
Sort by: |
|
Too darkI had about 3in. of naturally dark brown hair at my roots and the rest of my hair was bleached blonde. I bought the darkest brown (intense pearl) and it was supposed to be a level 3 with like a violet tone to it and my hair looks very very black now with the slightest hint of violet to it, but it mostly just looks very black. Looks like a level 1 almost like a blue black which is not what I was wanting. They had me do a tint rinse of mahogany brown before I colored it. Which didn't seem to have much effect on me for the end result. I would have been happy if it was just a couple shades lighter. It's just too dark. Does not look like a level 3. I know level three is very dark anyway, but this looks like the darkest you can possibly go. It does not look like darkest brown. It looks like blue black 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristin - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thank you for reaching out! |
Made hair brassy/red didn't cover graysThis was a disappointment. It made my hair a dark peach, definitely not the cool beige I was promised. On top of that, it didn't do anything for the grays. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks for reaching out! |
To darkThis color was nowhere near what I was wanting and it was ashy I don't like ash 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Cindy - We truly appreciate your feedback and we're sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greys back within 3 weeks :(The colour was good. Originally I thought it was a bit dark for me but I've got used to it and I really like the shade! However, I've never used a colour that shows grey hair 3 weeks after application. Normally I get 5 weeks at least from a hair dye. Unfortunately this is quite a lot of grey too :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Elyse! We are sorry to hear that your color has faded after 3 weeks. Please check your emails, we have contacted you to help you further. |
Great quality, less than desired resultThe color seems to be really good quality and everything felt safe and healthy for my hair. The final result of the hair dye just didn’t end up like the picture even though I followed directions exactly. It just didn’t change my color enough. The result is a barely noticeable difference and I wanted more drastic, closer to the picture I chose as reference. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Nice but NO gray coverage.Packaged beautifully, very convenient and easy to apply. I am satisfied with the color itself but, it didn’t do the one thing that I needed and wanted it to do; cover my grays! Very disappointed, and probably won’t use again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristen - We’re truly sorry that our color's gray coverage did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
doesnt cover graythe product doesnt cover the gray hairs and faded out after two washes. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFrancesca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Brown is way too dark for meBrown is still too dark for me I would much rather have a little lighter towards the gold tones 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CancelingDon’t like the color. Didn’t color my grey and coverage was not good. Think I will have to get it professionally done next time. Also made my hair look frizzy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Billie - We are sorry to hear that you were disappointed by your gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
chameleonColor seems dark when first done, lightens thru washings. . .appears as different colors based on lighting. Iced Latte was ad name. .loved it. I will continue to use. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |