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Custom Color Set
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66,754 Verified Client Reviews |
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Too pricey n not enough gray coverageThis is rip off! They advertise $9.99 I signed up they charge me $9.99 the 2nd auto ship was $34 what a rip off ! I wasn’t aware of the amount charges. Honestly it’s not enough gray coverage . I need refunds I want my money back not satisfied customer. Don’t fall on the advertising!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We're so sorry for any confusion about our pricing and that your color did not give you the gray coverage that you expected. We want to make this right and will be reaching out to you shortly. Please check your inbox for next steps! Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Bottle damageThere was almost nothing left in the white bottle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charline! We are so sorry to hear that your custom blend arrived damaged. Please check your emails, we have contacted you to help you further. |
Fades too quicklyMy color fades rather quickly, my gray coverage doesn't last more than a couple of weeks or so. This last time I used the color, I had a lot of hair fall out. I'm at a loss here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Eve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThe hair color ended up not covering my grays. It turned them a brassy light red color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Merinell - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t lastI’ve done this before and loved it however this time it’s not sticking to this gray hair 😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaci - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It does not cover my stubborn gray hairPlease cancel my order this dye does not agree with my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ouch!Already did this back in September. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaymi - Thank you for reaching out! Keep a look out for an email, so we may better assist you. |
Brassy orange greys still visibleColour turned out a brassy orangey colour. Greys not covered. Colour was altered to a darker ash blonde but still had brassy tones and greys visible. If wanting to home dye hair buy shop bought cheaper and better results. Results may be different if going dark, but if you want to go blonde ashy visit a salon or purchase a product with the correct content to achieve this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dawn! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
No changeEasy to apply color was beautiful but my Grey's were not covered nor my highlights. No too satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grey hairThis color didn’t cover my front grey hair 😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jacqueline - We're very sorry to hear that you were disappointed by the gray coverage for your roots. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |