|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Went blackHave light brown hair with blonde highlights and wanted to go a medium brown for winter. Left this colour on for half the amount of time as stated on the instructions as it started to look really dark. Washed it out and it was black…so so bad will never order again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Lydia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further. |
Doesn’t cover my grey.Does NOT cover my grey hair. I now have grey, pinky red, and brunette zones on my head. Will be paying for color correction when I can get back to my stylist. On a positive note, did leave my hair soft and healthy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLouise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Easy to follow and useEasy to use and followed but the color did not turn out at all how I wanted. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm tired of giving the benefit of the doubt.Been using this hair color since June 2020. I cannot believe I stuck with it for two years... probably because it was so convenient. I get one good color out of every four. Like many other reviews, the color is inconsistent and even turns my roots lighter at some places. I have very dark hair and use a blue black permanent dye for gray coverage. Some places cover well others appear stripped of all color. Been going back and forth with them for a while. I don't change my routine, wash my hair on a Sunday and do not use any product. The apply hair day on a Thursday so it's not freshly cleaned. I'm so tired of playing this game of will it cover my roots or ruin my hair this time. Found another brand online with far better reviews. Will finally be ending this horrible hair relationship. Not worth the price for quality. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray hairDid not cover any of my gray very unsatisfied 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the colour I wanted at all !!I received my colour yesterday, I've done my hair by the letter in the instructions , instead of my hair being light blonde , it is now a light ginger! Not the colour I wanted at all !!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Carol! We are sorry to hear that the color didn't meet your expectations. Please check your emails, we've just got back to you to help you further. |
Terrible - total scamAnd still no answer.....it is awful that I cannot change my color on my own. I need to go through some mythical "stylist". I actually didn't not like the color I was being sent so I wanted a new color but was not given a way to change it ..... system only allows a note to be sent to stylist who then ever responds. Good way to make money off customers by sending them stuff they don't want and ignoring their requests. I tried to stop the auto-ship also and cancel but now it looks like that didn't even happen. Apparently they do whatever they want.....geez. Total scam. Interesting....now I am trying to publish my review and it saying over and over again I need to "refresh". Then I have to retype it then "refresh" then retype.....so much for an honest review. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
PROLONGED ARRIVAL TIMEThe hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBecky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out! |
Awful!Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further. |
Won’t Buy AgainI had done the quiz and saw a color I really liked “darkest brown mahogany” which looked like a very dark brown with SUBTLE hints of red. My hair is quite literally purple. All day I had people asking me if I dyed my hair purple. ESalon did offer to send me a new shade but I will be going elsewhere for my dye. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |