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Custom Color Set
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66,566 Verified Client Reviews |
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Horrible packagingEverything was spilled in the box so I didn’t get to use the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the desires colorI had wanted intense copper for it's bright but darker toned "red head" look. I ended up with a more burgundy look and am very disappointed with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PoorCharged 27 pounds for a colur I didn't want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mary! Thanks for stopping by. We are sorry for any misunderstanding with your orders. Please check your emails, we have contacted you to help you further. |
Not receivedI never received my last order! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my gray rootsThe color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not good for meI do not like this hair company I’m trying to cancel my orders I do not want any new colors from here 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn’t work for my hairYou sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t last past one washI died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Didn't Cover GrayMy product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too harsh to my scalpI sooo love your hair colour and the whole concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further. |