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Custom Color Set
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66,566 Verified Client Reviews |
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Did nothing for meI followed the instructions perfectly and it did nothing for my hair. Barely covered my grays and it dyed my hair a LIGHTER brown than it already was when it was supposed to be black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not for grey hairZero grey coverage. All it accomplished was to damage my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Drab colorI’ve done my hair myself for many years using box color and have had better results. The kit is easy, but the colors are very drab. I asked for a vibrant strawberry blonde but got a murky brown with a hint of very faint copper. This is after sending photos of my current color and following instructions perfectly. It covered evenly but the color is blah! Why so expensive if you can’t use quality pigment? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate you reaching out! |
Unsatisfactory ColorColor formula was changed by eSalon and result was totally different than I requested. Color was so poor that I had to go to an actual salon to get the correct color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot roots, dull colorThis color wasn’t copper enough. I want a copper red. I ended up with hot roots and the color looked dull on me. I cannot afford to buy your color and then go to a salon, which I have done twice since beginning e salon. I have been coloring my hair successfully for over 20 years, so it is not for lack of experience. Also, the Camo Mist doesn’t work for me at all. I hope this next batch of color is beautiful. I do love the way my hair feels using your products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My Hair is Brown Instead of RedI just wanted to touch up the roots for my red hair color. I used the kit sent to me and instead of red hair, my hair is now brown everywhere except the roots which are clown-orange. I found the color very drying as well. I've never used a box conditioner that made my hair feel so stripped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel orderI want to cancel all shipments. I thought I could do my own hair color. But I can't. I'm too old now. This color wasn't any different than my old one. Please cancel my orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Kit very convenient but color was a missLoved the kit which included everything needed for the coloring process but my “dark brown” was actually more like black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Probably the worst my hair has ever lookedI did try to cancel after the first time I was supposed to get blonde and the already nice blonde I had was covered with a murky brown. I was told my colour would be adjusted to blonde for next time so I gave it another shot. After paying to fix the awful colour the first time I was short on time to go and get it done again so I risked it with my ‘revised blonde’ only to again have my nice blonde covered with an awful murky browny grey. Will need to pay to get this fixed again. Absolutely wouldn’t recommend, waste of time and money. Plus they keep sending me boxes and charging me even though I keep trying to cancel. Hopefully I’ll not receive another. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Heather! We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Too Strong for hairI used this product for the first time today 10/2/2022 since I purchased in September, upon mixing developer and color I found the smell was a bit strong smelled of amonia when I put in my hair and followed processing times after shampooing and conditioning I noticed clumps of hair falling out of which I provided a picture. I cannot continue using this product. Samantha thank you for the color for me but it’s just too strong and I cannot continue using it moving forward. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |