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Custom Color Set
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66,736 Verified Client Reviews |
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Doesn’t get my gray coverI try few times my gray doesn’t cover 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMoji - Thank you for sharing your feedback with us; we are sorry to hear that you were disappointed by the gray coverage of your color application. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Please, check your inbox; we're happy to assist you further! |
I was SOOOO disappointedThis sadly did not cover my stubborn gray roots. I specified this in the notes of my order. The coverage is no better than the over the counter. I loved the packaging and items enclosed, but wont be buying again - sorry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJorine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover greyNot worth it. Now I have to go to the salon and spend more money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Too ExpensiveToo expensive compared to other products on the market 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Toner set completely turned my hair grey green - covered all my highlights!Very dissatisfied with the toner addition. It covered all of my light blonde highlights and made my hair a weird coppery greyish green color. Hoping it will rinse out...totally ruined my color I finally achieved after a year! I had the lightest blonde selected, same as my custom color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We're truly sorry that our Color Pro Toner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and look forward to resolving this issue right away. Keep an eye on your inbox for more details. |
Very unreliable3 of my recent orders have been “lost in the mail”, and one was just entirely skipped for no apparent reason, so I haven’t been prepared to touch up my roots & color before 2 pretty major events, and have had to resort to drugstore hair coloring. Before that this had been a great service, but I’m going to have to cancel it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Heather - We truly appreciate your feedback! We are so sorry to hear about your issues with your recent deliveries. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not Great for GraysThis coloring was a great color blend but did not touch my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Burned my hair more than other brandsColor was as I chose it but I’m going to adjust to a slightly darker color the next time. My only concerns with this companies formula is I had more than usual hair loss when I was rinsing the color out. It’s normal to have some hair loss when coloring but I had quite a bit more of hair burn than any other brands I’ve used like Madison Reed. I’m going to give it one more try before I make up mind if it’s right for me. I’m going to reduce the time to see if that helps. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
My colour is orange !!!Very disappointed!!! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Victoria! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
Didn't wow meI followed the instructions but the colour didn't come out as dark as expected, looks more like I've toned my hair rather than colouring it to a completely new shade. But overall, it's okay. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Natalie! We are sorry to hear that your hair color didn't come out as expected, please check your emails, we have contacted you to help you further. |