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Custom Color Set
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66,566 Verified Client Reviews |
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Left my Hair Damaged and Did Not Have the Gray Coverage I WantedI've colored my hair with other products, so I am not a newcomer to coloring. I hate leaving bad reviews and really wanted to like this product, but it left me with no choice. I followed the directions to the letter. Once I rinsed out the color, my hair felt coarse and wiry. After drying, it was uncombable until I put in a leave-in conditioning product. Additionally, I still had grays showing immediately after, so it didn't have the coverage I wanted. I'm sorry for the bad review, but this product left me disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage and hair texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I really wanted to love thisI really wanted to love this at home system. Packaging is fancy. The colorist probably do know what they’re doing. But the lab and the product itself? My hair is a mess. It never covered my very little grays and whites and some parts of my virgin hair never grasped the color. My hair does feel soft. Would I keep my subscription? Probably not. It’ll probably cost me more to now fix this mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherry - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help! |
Always a ProblemThere is always a problem with my orders. I should be receiving two orders every 8 weeks; however, they are either sending the wrong hair color or not sending one of the orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colorthe color I received is completely different from the one I ordered, it also did not cover my white hair, after two washes it started to fall out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGalia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Where is my orderHello, my order 15201038 days it was shipped 30th Sept. I have still not received it. Please can u advise where it is? I really need the colour Thank u 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ciara! We are sorry to hear that you are still waiting on your roder. Please check your emails, we have contacted you to help you further. |
Destroyed my hairI noticed my hair stopped Growing months ago, I am a content Creator so every day of my life is documented. I went back and found when my hair was at a healthy stage when I noticed it stopped Growing, from then until about a week ago you can see my hair continue to become more damaged, more dry and at the end absolutely DESTROYED. the color specialist should ask about the health of one hair every time they mix color. I am not a professional, All I can do is follow the directions. I am So disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did nothingLiterally looked the same as before I coloured it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Linda! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
NO!I have sent 2 unanswered emails to customer care but WHAT happened with this color? Ive been using your product for years and never had any issues. The 2 bottles in my kit were distinctly 2 different colors, but i proceeded. My roots are brown and my ends are almost fuchsia. How do we fix this?!?!? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
did not likecolor was way to dark. I followed instructions to a tee and yet when I rinsed my hair there were strands not colored and gray right there. It was a lot of color for the way you said to put on. I was very disappointed because to took time to do color and to see gray was upsetting. Of course it was right in front. I do not want to receive anymore color. Please cancel my auto renew thank you Mary Ann Goebel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Mary Ann - We truly appreciate your feedback! We're so sorry to hear your color was too dark. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI did my color today and it’s way darker than I wanted. The quality of the product is awesome but now my hair is way darker than I wanted.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |