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Custom Color Set
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66,736 Verified Client Reviews |
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Root color didn't blend with endsIn June, I asked for a slightly lighter ash brown touch up for roots to match and blend with medium brown lowlights and highlights. I didn't use the touch up until November and the roots came out as brassy and light reddish brown. It did not match or blend with my ends. I just ordered another root touch to try and fix the problem. Hopefully, it will blend. I have always been very satisfied with all the products I have received, with the exception of this last order in June. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sent a color I didn’t ask forThey told me they thought I would look better in a different color and sent that color instead of the one I asked for and didn’t even ask for my opinion. And it didn’t look anything like what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wanted golden brownBut it turned my hair a redish brown. I would rather have it professionally done so I know the color i want I will get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This color fades at the roots after one week.The results barely last 1-2 weeks. I have to use the roots touch up almost immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorNot very close to the color I requested. Hopefully next shipment will fix my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HatedHate it. Flat, too brown, cancel my membership 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover greyDid not touch all grey and the grey that it did was very pink. Although hair felt lovely. Did not achieve what it was brought for. With it being very expensive won't be buying again. Have also emailed for help and suggestions for no response. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sharon! We are truly sorry to hear that your color wasn't as expected. We have gone through your comments, and we just got back to you to help you further. Please check your emails. |
Wrong color sent!I'm not sure what happened because the previous order's "darkest brown" with no copper/red was PERFECT for my roots. However, after I used the latest set, my roots ended up looking reddish like my previous color/highlights, despite my instructions saying my color is again the "darkest brown". I have used this company and product since 2020 so I'm really disappointed. Can you send me a replacement kit so I can re-do my roots -- this lighter formulation did not cover my white hair at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light golden brown was brassy and orange and didn’t cover my grayLight golden brown was brassy and orange and didn’t cover my graySo please do not send out my order on November 30 and please cancel it because I haven’t gotten the results that I wanted in fact it’s very similar to what I had before which is what I didn’t want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TURNED MY HAIR ORANGE DONT BUYDO NOT BUY THIS TURNED MY HAIR ORANGE AND THEY WON’T FIX IT!!! I did the kit exactly as advised and my roots are an orange copper color. I called Saturday and the representative said the stylists aren’t available on Saturdays (then why have a representative available?). She said someone would call first thing Monday and no one did shocker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaddie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |