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Custom Color Set
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66,736 Verified Client Reviews |
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Color IssueMy color has taken a much longer time to arrive after ordering and this round did not cover my roots at all. The consistency was much more foamy (which it has never done) and began making sizzle sounds as well. I’ve never been unhappy with an order but this time I am very disappointed. I cannot find anywhere on the site where I can email/contact support. The one place I found would not load a location to message. I plan to try and call support during the week. I’d like a replacement order to try and cover the roots that have grown out significantly due to such a long time for delivery (which has never been such a long wait in the past). I’ve never had a bad experience in the past so I am hoping this can be resolved well. Thank you so much for your help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI love the color but after about 2 weeks the color starts to fade and my grays are becoming noticeable again. Is this a permanent color or does it wash out quickly? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI expressed that I use 2 colors 5 and 6 mixed, I received just a 5, to dark, now I have to go have highlights put in to correct this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDinna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HorribleFirst one i had come in, exploded and had very high temperature. I got a second one sent in as a refund, but the second one that came in and did the same, neither had worked and did any color darkening on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAutumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour match to dark, ordered copper hair came out blackHair came up much, too dark, ordered copper. My hair came out black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jacqueline! We are sorry to hear that the color was too dark. Please check your emails, your colorist has got back to you to help you further. |
ColorColor coverage isn’t great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I was not ready to get another orderI did not like the color and the 2nd order was placed without consulting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMabeth - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor supportDur to lack of support I did not use the product. I actually needed to send it back and try a different formula. I was told yo just test it on a strand. Well if it’s too dark I would have permanent color in my hair, even a strand. I have very long hair… so no. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t buyThe colorist are not helpful. When I called to get clarity about highlights she was not helpful and acted like I was bothering her. If you’re trying to cover gray don’t use this product. Gray comes back very quickly and the color isn’t great. Prices keep going up. I went to Sally’s and found much better color for gray and much cheaper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grayI was very dissapointed with this purchase because my gray wasn't covered at all. I can't tell it did anything at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |