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Custom Color Set
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66,566 Verified Client Reviews |
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CoverageThis last color didn't cover the short hair at the nape of my neck...looks horrible!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the right colorI asked to go darker, and I got the same or lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I had no gray hair, My hair was natural dark blonde, color kit turned it orangeI spent $200 trying to fix it at real salon and still not right color. I was lightening from dark natural blonde to Medium natural blonde with your kit, but it turned orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My reviewI really wasn't satisfied with the color last time, and it didn't adhere, if that's the correct word, to my grays, but I'm going to give it another try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not impressedFor the price - the gloves are flimsy and the color blends thru - they give you 2 pair because they fall apart- the color washes out quickly - the color is great but this is just too much $$ for what I received - I've been coloring my hair for over 30 years and this product is far from the best 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair ColorThe color was changed to a bright red, this was not originally selected. Made my hair more red then what it was naturally. Was looking for a warmer color for winter, did not like that tech changed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJade - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help! |
AwfulAwful grey was showing in 10 days!!!!! Followed instructions exactly. Will not be purchasing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Margaret - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
What happened?I had asked for a color lighter than the last shade I had ordered and it turned out, it was MUCH darker than my last shade. I am so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Order sent to wrong address................I looked for a contact and didn't see one. I am furious. I changed my shipping address, and it is still being shipped to the wrong place. We travel a lot and this is not the first time this has happened. Looks like I am going to have to cancel my account if this company is not willing to work with me, plus my product will be later getting here. And I am having to bother someone to have it forwarded on to me. I know for certain I changed the address but it is still going to Indiana instead of Georgia...............I'm venting here as I could not find a private contact place. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We are truly sorry to hear about your experience. We take our clients' feedback to heart and continue to improve our client's experience each and every day. We have reached out via email to get you assisted. |
Didn't come out the colour I wantedI mixed the colour and at first, it looked an okay colour but quickly darkened to a dark purple. I was originally wanting orange hair and it came out dark red! Luckily I actually do quite like the dark red, but it's not the colour i asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Danielle! We are sorry to hear that your hair color didn't come out as expected. Please check your emails, we have contacted you to help you further. |