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Custom Color Set
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66,736 Verified Client Reviews |
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No gray coverageDoes not cover gray and fades after a week, two max. I went back to the salon and I am not having the same problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover greysI don't have a lot of greys, so I was quite surprised to still see them right after colouring. Disappointing results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn’t cover graysWaste of time and money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Looked nothing like the reference photo!I used to like e-salon as a way to keep up with my red color without breaking the bank, but the dye kept looking fake red when I repeatedly requested that it look more natural, and each time it would only get worse. I used to love e-salon, I just wish that their custom formulations actually worked as promised. I hope that it's fixed soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're so sorry to hear that you were disappointed by the results of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t bother starting thisSo difficult to stop! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBal - We are so incredibly sorry to hear that your experience was not all it should have been. We take our clients' feedback to heart and continue to improve our services and products each and every day. |
This is my second attempt. The color is betterBut your color does not color my whites around border of face. And I literally did it first around entire face. I wish I’d taken a pic of how dark my skin was. And how far out. I did NOT use the remover on my face either. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
UnhappyLess than week my hair turned to gray. I m really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi AH, We are sorry to hear your greys were back in one week. Please check your emails, we just contacted you to help you further. |
Permanent Washes Out Really fastPermanent col our unfortunately seems to wash out at the same rate as the demi-permanent which is disappointing even when using Premium shampoo for colour protection. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Will! We are sorry for the inconvenience with your hair color. Please check your emails, we have contacted you to help you further. |
Too dark!I asked for a lighter shade and this was almost darker, the toner that I received changed the complete color of my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |