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Custom Color Set
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66,736 Verified Client Reviews |
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Waist of moneyDoesn't cover any white hair, don't fall for it 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shermin! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
no grey covereddirections were clear and i accurately followed them - except that i did run fingers through hair right before washing . my greys at roots and temples were like i did nothing to them . i did appreciate the no ammonia dye - just didn’t work for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageI requested gray coverage when I order, but this doesn’t even come close to covering my gray! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn’t pleasedThis color they adjusted was more brown then red. The front where my grays are didn’t take well and the color seems to fade especially where I have gray in about a week. The only problem I have is the gray hair coverage and the time the color fades is quicker then other box color. Otherwise I would use this regularly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great lasting extreme damageLove the color and its lasted a longer time than any I've ever used. The problem- it dried my hair so badly it is breaking and splitting terrible and frizzy. I may have to cut my long hair off! I'm 65 yrs old, this is awful! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We truly appreciate your feedback and we're so sorry to hear about your experience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did not cover my grey hairThe color looked beautiful in the bottle. I followed the directions exactly, but sadly the color did not take well on my grey roots. My greys were a light red and the rest of my hair a dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My head itches so bad !!! Never again!!I want to make sure my account is closed . Please don’t send any more!!! 0 of 0 people found this review helpful. Did you? |
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Really not happyDosent give enough to cover all head and also have had to udye more then normal as dosent cover full head first thought it was a one of after using second really not.happy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Victoria! We are sorry to hear that the color hasn't given you full coverage. Please check your emails, we just contacted you to help you further. |
Color doesn’t cover graysThis formula is extremely itchy on me and doesn’t cover grays. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Better experience the first timeI first tried esalon when covid first started and salons were closed. I really loved the color that was created for me. It covered my grays well. When salons reopened I stopped ordering my color but recently decided to order esalon again as I loved the original color I received. This time since time had passed from my initial esalon order I had to go through the process of answering questions and submitting a picture of my hair again. I had hoped I would be able to get my original color but understood why I had to go through their process again. Unfortunately this time around the color wasn’t what I had hoped and didn’t cover the redness from the color I had from the salon. I provided a rating of 3 as it did cover my grays but I was hoping to achieve my natural hair color which is a medium to dark ash brown. Although my hair is more brown now, there is a lot of red undertone to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSeiko - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |