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Custom Color Set
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66,566 Verified Client Reviews |
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I was not ready to get another orderI did not like the color and the 2nd order was placed without consulting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMabeth - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor supportDur to lack of support I did not use the product. I actually needed to send it back and try a different formula. I was told yo just test it on a strand. Well if it’s too dark I would have permanent color in my hair, even a strand. I have very long hair… so no. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t buyThe colorist are not helpful. When I called to get clarity about highlights she was not helpful and acted like I was bothering her. If you’re trying to cover gray don’t use this product. Gray comes back very quickly and the color isn’t great. Prices keep going up. I went to Sally’s and found much better color for gray and much cheaper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grayI was very dissapointed with this purchase because my gray wasn't covered at all. I can't tell it did anything at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not workIt did nothing to color my Grey's. I've gotten better results with Loreal products. I do not want any more products from you 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough gray coverageThere was not enough gray coverage. Hard to use - Messy. Thinner than other hair coloring and bled at the edges onto my face. Very costly. I can Color my hair for under $10 an application. I wanted to try it but my biggest complaint it did not cover my gray at the edges and roots. Even combed it through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough product- weird formulaI always get 2 bottles in my order - one for roots and one for ends. I have long hair and received one bottle for roots and ends and all same color that never had before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
orange instead of dark blondeI was hoping for more of a dark blonde color but my roots look totally bright orange and I’m not liking it one bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Root color didn't blend with endsIn June, I asked for a slightly lighter ash brown touch up for roots to match and blend with medium brown lowlights and highlights. I didn't use the touch up until November and the roots came out as brassy and light reddish brown. It did not match or blend with my ends. I just ordered another root touch to try and fix the problem. Hopefully, it will blend. I have always been very satisfied with all the products I have received, with the exception of this last order in June. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sent a color I didn’t ask forThey told me they thought I would look better in a different color and sent that color instead of the one I asked for and didn’t even ask for my opinion. And it didn’t look anything like what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |