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Custom Color Set
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66,736 Verified Client Reviews |
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Was not Strawberry enoughI really liked the color of the roots but the ends I feel like didn't take the red at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We’re sorry to hear that the color of your ends came out different than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |
Sensitive hairI tried this once. Didn't care for it. The lady was really nice in Customer Service she gave me some advice. I went with it and tried 1 more time. Why I got a color plus 1. I dont know. My hair is only shoulder length and I only do my roots. Well I opened 1 package tried it as advised. Nope. It actually dries out my hair. My hair is short in areas so I can't help but it gets on the ends. Which causes more dry out. I returned to sender within the 30 days. Now I am trying to figure that process out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t likeI am very disappointed in the product and will be canceling my subscription 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTeena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not AshI got my color but I don't see any Ash in the color at all. Not happy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Wrong colorThe color that I ordered was dark brown (ASH). There is no reason it should have been orange. The rest of my hair is dark enough that it’s not too terrible but my roots are orange. I get ash because I don’t want the red or orange. The kit that came with it was awesome and made coloring my hair an easy process. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsErika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback. |
Didn't cover grey hairs at all, very disappointedUnfortunately despite following instructions very carefully the colour left greys showing & had left all grey showing in less than 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rachel! We are so sorry to hear that you color hasn't covere4 your greys. Please check your emails, we contacted you to help you further. |
Hair colorRecently received my color. Love the color but it stained my scalp terribly even after 5 shampoos I can't get it off and never touched the grey, no color at all on them. Believe me I followed the directions very, very carefully. Will not be reordering color again. I also ordered shampoo and conditioner and absolutely love it, hair is soft and shiney just as advertised. Will purchase shampoo and conditioner again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChar - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nice but not on meMy roots didn’t cover as well as i wanted, they were much lighter than my ends. I wanted a natural transition from roots to ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour has changed.Even though the colour is quite dark when it’s developing,, the end result is very light and reddish. Not at all like the colour in the past I used to get from esalon I added some photos on my profile 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarola - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is black.I ordered brown. The picture showed my hair would be brown. My hair is black! I am not happy at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMariena M. - Thank you for your feedback. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |