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Custom Color Set
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66,713 Verified Client Reviews |
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Gray hairYour product did not cover my gray hair. I was very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
never received it. but was charged. no way to get a hold of them1st order I never received in many years. But yet I was charged! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGwen - We are so sorry to hear that your recent shipment hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not GreatThis color did not give me great gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is not what I wantedThis is my second time coloring with eSalon. First off, my grays do not take this color very well - I have to process for over an hour which might be why My hair feels really dry and damaged…. Also it’s auburn with red tones and I included in my review from last time that I wanted to remove the brassiness and neutralize red! It’s not the chocolate brown like I had envisioned… 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshton - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good pigment but leaves hair very dry.Not super happy with it. My hair is more than 60% grey, it did cover quite a bit of the greys but it left my hair very dry and the colour is very brassy, where it should have been ash. Don’t think I’ll keep buying it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCelina V. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process. |
Loving the Color!!I really liked the shade of color and the excellent coverage. However, I really didn't like the texture of my hair after the process. It was not full and thick feeling like I normally get from my regular products I use at home. Three stars at best 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color didn't workI got the red copper and I have dark brown hair. My color didn't take. It just made my hair a little lighter like a light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We truly appreciate your feedback, and are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NEVER AGAINI was not very happy with my results, the color did not cover my gray hair at all. I think it needed more than the 30 minutes it said to process. Other than that the rest of my hair looks and feels great. I will give your product one more chance before I move on. January 19, 2023, So I gave it another shot and I am even more disappointed than before, it's like I didn't even put dye on my hair!!! The directions only increased the processing time by 10 minutes, from 30 to 40, well I left it on for an hour and it did not make my hair look any different, still had all my gray!! I want all my money back, this was a complete and utter waste of my time and money!!!! 1 of 1 people found this review helpful. Did you? |
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Tone didn't change my hair colorSorry but this tone didn't cover or change my hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair had a green tint and very very dark at rootI tried the color on medium blonde hair and results were dark brown root and a greenish gray color Awful!!! Contacted them and no reply?? What an awful experience!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We are so sorry to hear about your experience and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |