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Custom Color Set
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66,566 Verified Client Reviews |
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Don’t bother starting thisSo difficult to stop! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBal - We are so incredibly sorry to hear that your experience was not all it should have been. We take our clients' feedback to heart and continue to improve our services and products each and every day. |
This is my second attempt. The color is betterBut your color does not color my whites around border of face. And I literally did it first around entire face. I wish I’d taken a pic of how dark my skin was. And how far out. I did NOT use the remover on my face either. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
UnhappyLess than week my hair turned to gray. I m really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi AH, We are sorry to hear your greys were back in one week. Please check your emails, we just contacted you to help you further. |
Permanent Washes Out Really fastPermanent col our unfortunately seems to wash out at the same rate as the demi-permanent which is disappointing even when using Premium shampoo for colour protection. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Will! We are sorry for the inconvenience with your hair color. Please check your emails, we have contacted you to help you further. |
Too dark!I asked for a lighter shade and this was almost darker, the toner that I received changed the complete color of my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color it wasn't exactly what I expectedI have short hair (just shoulder level), extra fine, and with a lot of grays. I was trying to cover my roots and grays while I was traveling (not going to my stylist/salon until about 2 months) but the color was a little too "gold"/ Yellow the color I was trying to match. The consistency of the mix was way too liquid, it didn't cover my gray hair for more than 1 week and after that, the color practically vanished. Because I have fine hair a lot of the product was wasted. I don't think this is a bad product, I just think it's not for me. I'm not an expert on how to do this at home, and I think you may have some knowledge before jumping into trying to dye your hair at home without ruining your highlights or other processes that you already have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not goodI chose a dark blonde copper to go over my high lighted blonde hair. Followed instructions to the letter and after using this I was left with very red roots and light blonde coppery ends. I emailed and uploaded a photo expecting a reply with some support and colour correction offered but was ignored. Usually so quick to reply to emails but I received nothing. Highly disappointed and will never use eSalon again. Ruined my hair and had to spend more money correcting the colour. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katrina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to check on your color and provide a solution. |
Dry hairThis product dried out my hair and didn’t cover my gray hair. I’m disappointed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull, roots+ends different, wrong color.It is just a dull almost natural looking auburn color where it took, I wanted a intense violet -violet, violet-red magenta or "bright burgundy" color. The roots are barely colored and almost brassy in some spots. The ends look like a much lighter faded version of the midshaft but feel good thankfully. I consulted one of the "colorists" for a whole day for this color and it is just not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrock - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second time usedColored my hair today and once I mixed the solution into the applicator and shook it for the proper period of time, the solution was like sludge. I had an extremely difficult time get it out onto my hair and ended up making a mess. Maybe it was a bad mixture but I’m quite sure I was not able to cover all my silver roots. The other accessories were fine. Not sure I can use it again. If someone can give me an idea of what might have happened I’d appreciate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - We're truly sorry for your experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |