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Custom Color Set
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66,713 Verified Client Reviews |
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Color not as advertisedThis isn't for me. It is not what I want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDolly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not come out copperIt's almost purple red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorAt first I was skeptical to order. My first coloring didn't come out good at all. Color didn't stay on we'll. And only last less than 3 weeks. After 2 wash gray was showing. And I just got another order today. Which I didn't want. I only ordered one time try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKetsaline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to useColor for hair great but it didnt cover my roots. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happyNot even close. I expected much lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happyFollowed instructions to a T, went darker and redder than my natural and no change at all with the dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointingFollowed the instructions and it still didn't cover my greys. I think I will go back to my shop bought dyes they do a better job 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Danielle! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Doesn't last a month.I dyed my hair less than a month ago and I already have to do my roots again. I will be canceling, I can get better dye at the grocery store that lasts a lot longer. Very disappointed. For the price of this stuff you would expect better quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grays were not covered around the face.Going back to professional. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Unwanted orange toneI ordered light brown ash mix and it turned my roots orange. Was unfortunately too late to cancel the automatic subscription so now have hair colour worth nearly £30 that I won’t be using. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anne! We are sorry to hear that your color didn't turn as you expected. Please check your emails, your colorist will contact you to help you further. |