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Custom Color Set
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66,566 Verified Client Reviews |
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Too many extrasColor is fine, but since I order this frequently, I’d love to have just the color and developer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jan - Thank you so much for taking the time to share your feedback with us! Our Custom Color Kit is designed to provide all the tools you will need to color at home like a pro. This includes your Custom Color, stain remover, stain guard, and a small packet of color-safe shampoo and conditioner, along with two pairs of gloves. These extras are not optional at this time, but you can always donate these items if you do not use them. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible color!This was not an ash brown!! It came out redish orange. I don't know if it was a mix up or what but total fail!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Plenty of productThe color that I got now is a redish orange tint for a dark blonde, now how does a redish orange tint come from a dark blonde? I doubt that I will ever order from Esalon ever again now im stuck with a product that I won't use. there's plenty of product to dye my hair with even though wrong color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my grey roots!!This product has not worked as stated. Having washed my hair twice with the shampoo and conditioner sold by esalon, in the last week . following the colouring of my hair. Now most of the colour has gone, total waste of time. I want my money refunded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lynne! We are so sorry to hear that your color hasn't worked. Please check your emails, we have contacted you to help further. |
Incorrect colorAdjusted the color to more red after the first order, the 2nd order was perfect and this order is more brown which is not what I want, I’m suspecting I got someone’s order since it says Michelle’s color on this email. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageDoes not cover gray and fades after a week, two max. I went back to the salon and I am not having the same problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover greysI don't have a lot of greys, so I was quite surprised to still see them right after colouring. Disappointing results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn’t cover graysWaste of time and money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Looked nothing like the reference photo!I used to like e-salon as a way to keep up with my red color without breaking the bank, but the dye kept looking fake red when I repeatedly requested that it look more natural, and each time it would only get worse. I used to love e-salon, I just wish that their custom formulations actually worked as promised. I hope that it's fixed soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're so sorry to hear that you were disappointed by the results of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |