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Custom Color Set
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66,713 Verified Client Reviews |
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Caused huge allergic reactionI have been using eSalon's hair dyes since lockdown and was originally very happy. The last couple of shipments of my custom colour have caused me to have an allergic reaction. Initially like contact dermatitis - itching, flaking and sore around my scalp and ears. This time, my forehead is completely swollen and I am in a lot of pain. This didnt happen before and I dont know if the product has changed or my sensitivity has, but I would avoid without doing a full test beforehand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Aisling! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Please check your emails, we just got back to you to help you further. |
Very good quality but can't cover my gray hair well.It was very great when I ordered this to pay $10. I didn't know that was only for trier. I don't think I will pay over $25 to buy this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNana - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover the graysI followed the instructions exactly but was disappointed to see just as many grays in my part line as before my coloring. I started there so the commute should have been the most saturated in that area. Really wanted this to work. Back to the salon I go. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The colour was ok but nothing different than other brands that I have bought soPlus now I’ve just received notification of another order coming to me and I did not place an order and I’m trying to stop the order and get my money back but it’s difficult to negotiate the site to do this and now I have to call the uk from Spain. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dawn! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
To darkAfter 3 washes Of my hair, I realized that the color I chose was darker than I thought. I want to change the color to a lighter one. 0 of 0 people found this review helpful. Did you? |
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The good and bad ( not so good this time)Ok the good and bad: 💓💔I like the concept behind esalon. Their other products are wonderful. Like the tint rinse and shampoo and conditioner combos. Love the colorist team and how fast they answer any questions or concerns. The bad, the color doesn't seem to take with my grays. I'm 44 years old so I have some gray hair on the side. Hair feels and looks nice for a couple weeks but the color does not hold. It maybe just this color I'm trying as I've had good luck with others. So I'm not ready to toss in the towel yet. I'll adjust it and see what happens. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I REALLY wanted to like it...I really wanted to like this product. I raved about it on my social media before I even tried it. The kit is awesome, shipping was so fast. I literally received it the same week I ordered. I followed all directions to the T and I provided pictures and history as to how black hair dyes always seem to fade quickly to brown or have a red undertone. I selected blue black permanent and my hair came out light red brown at the top and slightly more black on the ends. I'm really confused because even the cheapest blue blacks have never done this. I thought I could message my colorist because that's what they claim. But I have yet to receive any response and I find it odd that I'm expected to rock this half red brown half black hair till my next color shipment where they'll revise the color. Sigh...I tried but I'll be looking elsewhere. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsMia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Demi is not DemiThe color sent to me was actually permanent. I specifically chose demi to use on virgin hair so that it wasn't permanent. I only purchased a few times and after using this for the last time about 7 months ago, I STILL have the stubborn color in my hair. When I finally scheduled an appointment with a colorist in a salon she told me that there was no way the color I used was demi permanent. I am extremely disappointed and definitely will not be back or recommend using eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I hoped forMuch more brown than red, hoped for a darker red. Also formula fried my ends badly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color not as advertisedThis isn't for me. It is not what I want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDolly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |