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Custom Color Set
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66,736 Verified Client Reviews |
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Does not cover gray wellBoth times it did not cover the gray at temples and around the face well despite an effort to fo so on my second try 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamylle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedI have been ordering from here and this is the first time the color I chose has failed me. It’s didn’t even paint my greys all the way and by two washed my color has already started to fade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful!!!My hair is a completely different colour to what I ordered. It literally looks like red/ purple crazy colour - not a hint of copper in sight Throughly upset with the result! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedColour was not rich enough and faded very quickly. It also left my hair very dry and no glossy look. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mandini! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not the colour I asked forI asked for intense copper and got something completely different. I’ve also contacted to tell my colourist I wasn’t happy this was on Monday it’s now Friday and I haven’t even had a response - not a happy 1st time buyer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Janet! I'm sorry to hear that your color wasn't right for you. Please check your emails, we got back to you to help you further. |
White hair not coveredI respected timing but white hairs not fully covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrancesca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we'd love to adjust your formulation for an increased coverage. Please, keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didnt change my hair colorSorry to say as the 1st order it was great and was the colour i wanted but for some reason It looks nothing like the colour i wanted and it didn't do the colour! My hair looks the same but maybe darker? Not satisfied at all ;( i was so looking forward to the mahogany to be thier :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a good product for me!After changing the color twice, it still does not color my gray, not a good quality product, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLora - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible gray coverageSo…my color was supposedly adjusted after I wrote in stating that my grays (new growth) needed better coverage. After receiving my new order I found that the coverage is LESS than the first time before the adjustment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. Thank you for sharing your feedback! |
Caused huge allergic reactionI have been using eSalon's hair dyes since lockdown and was originally very happy. The last couple of shipments of my custom colour have caused me to have an allergic reaction. Initially like contact dermatitis - itching, flaking and sore around my scalp and ears. This time, my forehead is completely swollen and I am in a lot of pain. This didnt happen before and I dont know if the product has changed or my sensitivity has, but I would avoid without doing a full test beforehand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Aisling! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Please check your emails, we just got back to you to help you further. |