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Custom Color Set
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66,713 Verified Client Reviews |
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did not cover grays at all, only lightened themthe color did not cover up the grays in my roots or along the temple areas 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair colour didn’t changeMy hair colour didn’t change. I have dark brown hair. I selected medium brown mahogany copper. My hair colour didn’t change. Maybe the slightist bit copper when the light shines, but that’s even a long shot. My hair is still dark brown and doesn’t look different honestly. I studied hairdressing, so the fact the developer is only 20 vol is concerning as I learned 20 vol only changes tone, it doesn’t lift hair colour (go up a shade). . So yeah. Confused.com 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear that your hair color hasn't changed. We'll be happy to review your case in detail to provide a solution. Please check your email, we just contacted you. |
Hair colorI don’t see any color after coloring . Don’t like it. Would have been better if i got some visible color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Formula you sent did not cover my grey rootsFollowed step by step your instructions Your formula did not cover my grey roots and since you stated guarantee 100% I would like to Be reimbursed because I a not al all satisfied with the results, please credit my account for the $32.00 Thank you for your prompt response 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSalisbury - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is orange.I want to cancel. My hair is orange. I’ve always used ash blonde because my hair pulls reddish. My roots are orange. It’s awful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It is not a demi permanent colour, ruined my hairI’m so extremely disappointed. Ignoring such a late wait time ( website states AU at the end and shipping time was nothing like on the website) Texture of the dye it weird, kind of like oil not cream, made my hair so freaking dry and horrible to touch. I wasn’t able to brush them for over a week which made then snap Also I ordered a demi permanent colour which came with 10% developer (I found it high but im not a hairdresser) and trusted you guys. Its a permanent hair dye!!!! That I was avoiding for years. You ruined 7years of me growing my hair back. Now I have horrible line and regrowth which I have never got before from demo permanent. DO NOT RECOMMEND. Destroyed my hair. (My friend who is a hairdresser confirmed that the texture of it it’s horrible and was surprised how bad my hair got afterwards) 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sonia! We are so sorry to hear about your personal experience with eSalon. One of our colorist will carefully review your case, and will get back to you to help you further. Please check your emails. |
Different color then expectedI picked soft black and it made my hair more a brown with red highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unordered hair color.I was charged and sent another box of color that I did not order or want. I have requested 4 times to return and get my money back. To date I still have not heard back from them. I suggest you don't do business with this company. The prices are also high for what you get. Barbara 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We deeply apologize for any confusion about your account. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
UnsatisfiedThe color I received is NOT the color I ordered!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We're truly sorry that your color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
HorribleDon't waste your money, the formula they sent me wasn't even close, and I even sent a picture. Now I'm trying to cancel and I can't find how to. I'm so pissed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShari - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |