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Custom Color Set
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66,772 Verified Client Reviews |
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Fucking waistI Sent several pictures of my natural color and the color it has faded to I used their color and now look like a damn clown wtf so discussed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Disappointed ☹️I’m totally not satisfied with this customized color, I just tried it today and all my grey roots are still very much visible. And yes I know how to use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArshi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worst hair dye I've ever used!Dye was soft black on type with blue for the ends..two hours later, my hair is IDENTICAL to how it looked before...grays, brown roots and all!! Canceling immediately. Just wish I could get my two hours back! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Unhappy with colour outcomeI ordered 9 - light blonde. Followed instructions to the letter. Have orange roots and dull lengths. Going to cancel future deliveries. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jodene! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Was not pleasedSorry was Not satisfied at all! The Only thing it did was cover the top of my head grey hairs, I was disappointed & expecting more. Sorry I’d like to Cancel any future items please and a Big Thank you for giving me the opportunity to try it. . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
the effect was great but a color was too dark for methe effect was great but a color was too dark for me 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anastasia: We are sorry to hear that the hair color was too dark. Please check your emails, we got back to you to help you further. |
Ok nice colourNice colour but it became more darker than before - was expecting lighter 😕 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Natalie! We are sorry to hear that your hair color was darker than before. Please check your emails, your colorist will be back in touch to help you further. |
DisappointedThe color didn’t cover my gray. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not goodDidn't like the colour at all. I do not like red in my hair, it didn't cover all the grey and left me with a different colour roots to the ends 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sonya: We are sorry to hear that your hair color didn't meet your expectations. Please check your emails., we just got back to you to help you further. |
Did not likeI used it today for the first time.I developed allergy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHasan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |