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Custom Color Set
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66,772 Verified Client Reviews |
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Supposed to be dark blondeSupposed to be dark blonde, instead I got a medium brown. If I could upload before and after pictures I would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Extremely disappointed. Did not cover gray at all.Followed the directions to the T and the color did not cover gray at all. Such a waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyDon't like the color..it's like a red I hate red .I want lighter..can you fix it very unhappy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left with ginger hairI’m unsure what happened but I selected dark blond colour i put the colour on the roots and the colour started developing a plum purple colour it was a bit conderning and the ends turned deep purple too, I washed it off as per the instructions and I’ve been left with bright ginger hair. I’m very upset and I will have to spend more money now trying to correct this. I’ve tried to press help and the option doesn’t work on the website. Never again!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gemma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Good color but too auburnE-Salon has been great so far. I adjusted the color and it turned out too light. I’m a natural brunette and went for medium brown. Unfortunately it turned my hair a shade of auburn. Stick with dark brown if you’re a natural brunette. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleMade my highlighted bits of hair dark brown (no sign of copper/red at all in any light) and made 0 difference to my natural brown colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Georgia! We are so sorry to hear that you didn't like your color results. Please check your emails, we just got back to you to help you further. |
Utter wrong colourCan't easily cancel d.d. had to get in touch with my bank 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Deborah! We are sorry for any inconvenience with your account online. Please check your emails, we got back to you to help you further. |
unsatisfied userI'm so disappointed in this product. The color is great but it washes out with every shampoo (every 3 days) I use shampoo for color treated hair and feel it shouldn't do this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
not impressedthe color sent to me was too orange and the grey coverage faded out within 2 days 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Reddish colorThe color is too reddish. I ask the hairstylist to change it for the previous order, and decided to try it again and ask to to make it colder, but got the same red/orange hair color. Requested ashy color 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |