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Custom Color Set
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66,713 Verified Client Reviews |
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unsatisfied userI'm so disappointed in this product. The color is great but it washes out with every shampoo (every 3 days) I use shampoo for color treated hair and feel it shouldn't do this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
not impressedthe color sent to me was too orange and the grey coverage faded out within 2 days 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Reddish colorThe color is too reddish. I ask the hairstylist to change it for the previous order, and decided to try it again and ask to to make it colder, but got the same red/orange hair color. Requested ashy color 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Fucking waistI Sent several pictures of my natural color and the color it has faded to I used their color and now look like a damn clown wtf so discussed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Disappointed ☹️I’m totally not satisfied with this customized color, I just tried it today and all my grey roots are still very much visible. And yes I know how to use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArshi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worst hair dye I've ever used!Dye was soft black on type with blue for the ends..two hours later, my hair is IDENTICAL to how it looked before...grays, brown roots and all!! Canceling immediately. Just wish I could get my two hours back! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Unhappy with colour outcomeI ordered 9 - light blonde. Followed instructions to the letter. Have orange roots and dull lengths. Going to cancel future deliveries. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jodene! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Was not pleasedSorry was Not satisfied at all! The Only thing it did was cover the top of my head grey hairs, I was disappointed & expecting more. Sorry I’d like to Cancel any future items please and a Big Thank you for giving me the opportunity to try it. . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
the effect was great but a color was too dark for methe effect was great but a color was too dark for me 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anastasia: We are sorry to hear that the hair color was too dark. Please check your emails, we got back to you to help you further. |
Ok nice colourNice colour but it became more darker than before - was expecting lighter 😕 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Natalie! We are sorry to hear that your hair color was darker than before. Please check your emails, your colorist will be back in touch to help you further. |