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Custom Color Set
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66,713 Verified Client Reviews |
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Doesn’t cover grayDoes not cover gray . 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wanted.It is wayyy darker than I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further. |
Too DarkI colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color IncorrectI requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Still a lot of red, color faded quickly.The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Didn't cover greysI did everything as instructions my greys are not as visible but doesn't match the rest of my hair so to me I'm having to cover with a sprat to match 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marie: We are sorry to hear that the hair color didn't cover your greys. Please check your emails, we just got back to you to help you further. |
Color did not stickThe color I ordered only dyed my roots. My roots are like a bright purple color and the rest of my hair is the exactly the same color as it was previously. There was no purple supposed to be in my dye color. It looks awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Gray roots are backI colored my hair on Feb 23rd and today is March 3rd and I have gray showing already at the roots. I am so disappointed. I was hoping that this product would have worked better. So disappointed!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTarcha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for meI tried it out…just not for me. Going back to my colorist!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help! |
CoverageI loved the color but the coverage was not 100 percent 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle: We are sorry to hear that your grey coverage hasn't been as expected. Please check your emails, we just got back to you. |