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Custom Color Set
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66,713 Verified Client Reviews |
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the color wash off in less than a weekthe color wash off in less than a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
GoodMy hair is feeling great but doesn't cover my grey and there is a lot of formula. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Khanni: We are so sorry to hear that your greys are not being covered. Please check your emails, we just got back to you to help you further. |
Dull and awfulI'm a redhead and your color had way too much brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHillary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AngryI got sucked into this. They were very clever with the $10 pitch. The first order I used I bottle. I still have the other. Now they send be another. Now I have 3 bottles. And it was $30 and change to my charge card.. I will send it back. I am on fixed income. Believe me when I say I am going to blast negative reviews 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Store boxed brand works betterThis was awful. I got much better results with boxed brand color. Could not even tell I dyed my hair and it should have been a dramatic change. Very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaschelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Gray rootsI love the product, leaves my hair soft but does not cover gray roots for more than 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn't workDidn't cover my roots,didn't cover my grays didn't do anything to my hair, they r same as before , not worth a penny 🤨😐 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alicja: We are so sorry to hear that your greys haven't been colored. Please check your emails, we just got back to you to help you further. |
Low coverageThe colour seemed to not cover well my roots and some grey hairs are still visible. This has never happened to supermarket colour. Will not reorder. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grey hairIt didn’t cover some grey hair. The packaging and everything is lovely.. I won’t spend £22 to buy this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBittoo - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beyond pissedMy blonde hair is now dark brown. It was supposed to be matched to my hair color. I even sent a picture of my hair color. It was supposed to be dark blonde. There is nothing blonde about this at all. It’s dark dark brown. Borderline black. This is not natural looking at all. This has ruined my hair and my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |